At P2PI's Future Forward event, Christine Sturch shared some of the biggest changes the retailer is making based on customer feedback, including its forthcoming urban small format and other elements Whole Foods hasn’t edited in more than 40 years.
Research outlines the modern customer journey and the growing importance of e-commerce experiences that blend physical storefronts, social media and AI.
While retailers are increasingly leveraging technology to enhance the in-store experience and address labor challenges, investments in micro-fulfillment centers have slowed slightly.
'Big & Bulky' enables retailers to offer a wider assortment of items for same-day delivery, including large items like outdoor furniture, home office supplies and electronics.